Terms and conditions

These terms apply to the use of this website and to accounts held by players resident in Great Britain. Using the site means accepting them. Where a specific promotion carries its own rules, those rules apply alongside these terms and, where they differ, take precedence for that promotion only.

Eligibility

An account holder must be at least eighteen years old, must act on their own behalf rather than for someone else, and must hold only one account. Accounts opened with details that do not match verification documents are suspended until the mismatch is resolved.

Your account

You are responsible for keeping your credentials private and for any activity that takes place under them. Two-factor authentication is available and is the single most effective step against unauthorised access. Notify support immediately if you believe someone else has reached your account.

Deposits and withdrawals

The minimum deposit is £10 and the minimum withdrawal is £20. Withdrawals are returned to the source of your deposits wherever anti-money-laundering rules require it. A monthly ceiling of £7,000 applies; larger balances are paid in instalments across consecutive months with the schedule confirmed in writing.

Requests pass an approval stage of up to 48 hours before your provider begins moving the money. Credit cards are not accepted for deposits.

Promotions

Bonus funds carry a wagering requirement of 35x the bonus plus the qualifying deposit. Maximum stake limits apply while a bonus is active and exceeding them can forfeit the offer. Withdrawing before a requirement is completed removes the outstanding bonus and any winnings derived from it. Offers are personal to the account they are credited to.

Fair play

Game outcomes are produced by random number generators tested by an independent laboratory. Collusion, use of automated software, exploiting a technical fault, or opening multiple accounts to claim the same offer are all grounds for closing an account and voiding the related winnings.

Complaints

Complaints start with live chat, which resolves the majority of them the same day. If you are not satisfied with the outcome, the escalation route is published in your account and ends with an independent adjudicator whose decision binds us.

Closing an account

You may close your account at any time. Any confirmed balance is paid out to a verified method in your own name. Accounts closed under self-exclusion cannot be reopened before the chosen period expires.

Changes

These terms may be updated to reflect changes in our services or in applicable rules. Material changes are notified in your account before they take effect.

18+. Play responsibly. Support and information: BeGambleAware, GamCare, GAMSTOP.